Emergency and first responders and critical workers needing referrals to child care programs that are open and operating for children ages birth to twelve should call the statewide toll–free number listed below for assistance:

1-888-600-1685
(Monday through Friday from 8 a.m. to 5 p.m.)

Callers to be served include:

• Emergency and first responders
• Hospital staff
• Nursing and adult group home staff
• Frontline health care providers
• Child care program staff
• Food service staff
• Families of children who are homeless, receiving child welfare services, and/or in unstable or unsafe living arrangements
• Others who are working to keep North Carolinians safe and healthy

Please note: Effective April 1st, the only licensed child care programs that are allowed to operate in North Carolina are those which have agreed to meet additional health, safety, and other requirements specified by the NC Division of Child Development and Early Education (DCDEE) and have been specifically authorized by DCDEE to remain open in April and May 2020.

Please click here to complete the application for Financial Assistance for Emergency Child Care.

Our staff members are part of the team of NC Child Care Resource and Referral specialists who are manning the statewide child care referral hotline. If you need information about other services provided by Hertford-Northampton CCRR, please email us a message and we will respond as soon as possible.

Voicemail Message:

During the COVID-19 pandemic, the State of North Carolina is urging all families to keep their children at home, with a responsible adult, if at all possible.

At this time, our regional child care referral service is temporarily closed so our staff can be re-deployed to support the NC Child Care Resource & Referral network’s statewide child care referral hotline that is assisting emergency and first responders and critical workers who need to find emergency child care arrangements, as well as families with children who are homeless, receiving child welfare services, and/or are in unsafe or unstable living arrangements.

The toll-free phone number for this hotline is 1-888-600-1685. Again, that phone number is 1-888-600-1685. Please call Monday through Friday, from 8 a.m. to 5 p.m.

If you need assistance with other matters, please leave a message and we will respond as soon as possible.